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Your Service Excellence Guarantee
Transparent about Service
Introducing our Service Excellence Guarantee. It’s our promise to deliver great service every day.
Service is at the heart of what we do, it is what drives us and sets us apart.
We are so confident in the service we provide, we decided to print our promises in black and white for all to see. It is our belief that you should know what to expect from us so that you can get on with running your business. Our vision is to build the business lifestyle everyone wants. This statement underpins our every decision and we believe that ultimately, this is the foundation of our success.
Setting the Standards
The quality of our work depends on the quality of our people. We select our team members carefully to ensure their values and customer service ideals compliment they way we do business. From recruitment and training to service delivery, we promise to uphold every point outlined in our Values statement. Please do challenge us – you should see these values illustrated at each business centre every minute of every day.
We empower our centre teams to assist clients with a whole host of enquiries, from teabag replenishment to a power failure. We cannot guarantee 100% error-free service but we can promise to deal with any concern quickly and communicate this to you effectively. The promises outlined within our Service Excellence Guide explain what we will do if a business critical service or facility goes down at your centre and what you can expect from your centre team with all your day to day requirements. Your Centre Manager should be your first port of call, but if you think we are falling short of our promises, tell us. We have a dedicated Client Liaison (firstname.lastname@example.org) who is happy to help.