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Suite 110 @ Royal Exchange – 2 MONTHS RENT FREE
Suite 110 @ Royal Exchange – 2 MONTHS RENT FREE
Suite 101/102 @ Barbican – 3 MONTHS RENT FREE
Suite 101/102 @ Barbican – 3 MONTHS RENT FREE
Suite 211 @ Barbican – £595 PER WORKSTATION
Suite 211 @ Barbican – £595 PER WORKSTATION

Assistant Manager – Threadneedle Street

Job Title: Assistant Manager
Responsible to:
 Centre Manager
Location: Threadneedle Street
Salary: To be discussed

BE Offices is the UK’s leading owner and provider of flexible office space solutions, offering 600,000sq ft of office space in a wide choice of locations across London & the South of England. Each of our business centres provide an award winning level of service and reliable industry leading facilities.

An established business with 21 years’ experience of delivering first class serviced offices and meeting space. For us, helping our clients grow means we do too.

Our Threadneedle Street centre has been fully refurbished and we have a range of exciting vacancies available. As this is a brand new centre, you will play a big part in delivering very high levels of customer service from the outset, helping us to ensure this new center meets the BE Offices standard.

To assist in providing and outstanding service, we require a charismatic assistant managerYou’ll be based in our Threadneedle Street business centre in a busy team, reporting to the centre manager. We pay employees above the Living Wage requirements and you’ll get a host of benefits listed below.

As you’d expect you’ll be supporting the centre manager with the day to day administration duties relating to staffing, clients and ad-hoc duties; more than that you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us to provide award-winning service. It may be necessary to assist, or cover for, other administrative staff from time to time. The post holder will adhere to the company’s values and will be jointly accountable for planning, organising and directing all centre services, including:

  • Reception/front of house
  • Catering
  • Sales

You’ll be dealing with clients and internal staff every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited.

If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We’re not afraid to promote you quickly once you’ve succeeded in the role and there is training available every year to help you grow as a business-person.

Key Responsibilities and Accountabilities:

  • To assist in the management of the day-to-day running of the business centre
  • To manage the Business Centre in the absence of the centre manager and various aspects of the role
  • To carry out billing for all clients
  • To log invoices and charges on our in-house system Centre Charge
  • To process catering orders and meeting room requests made be clients where required
  • To deal with customer requests in a prompt and timely manner whether face to face or on the telephone
  • To liaise with relevant staff to ensure that all queries are responded to within procedural deadlines
  • To book various chargeable services for clients such as couriers and taxis
  • To issue and ensure receipt of swipe cards, keys, furniture etc to clients when required
  • To create and issue welcome packs for new clients
  • To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
  • To conduct viewings of the business centre, to the required standard
  • To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele
  • To provide cover for the reception as and when required
  • To carry out administrative and clerical duties for clients as required including filing, archiving, photocopying, collating, laminating, faxing, preparation, with mailings, word processing of letters, data entry and preparation of reports and other information

Role Related Development:

  • To understand the principles of Health and Safety and Security procedures
  • To undergo project work as required and carry out any research for centre manager as and when required
  • To audit vacant offices and produce inventories for offices and keys
  • To communicate maintenance requests via job sheets to maintenance officer
  • To support the Service Success Chain
  • Local area and basic product knowledge
  • Attend training to develop relevant knowledge and skills
  • Training and development to help you progress not only in the company but as a person too

The above accountabilities are not exhaustive of your duties, and may change over time as the business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.


Personal Specification:

Qualifications and Education:
GCSEs or above in Business related area – Essential
HND or above – Desirable

3 years plus customer facing work, both face to face and telephone – Essential
Experience of working in a SME/small team – Desirable
6 months in similar role – Desirable

Skills and Abilities:
Proficient in Word and Outlook – Essential
Excellent telephone communication skills – Essential
Face-to-face customer service skills – Essential
Experience of working with minimum supervision – Desirable
Front of house management skills – Desirable

Work Requirements:
Full time position working business hours Monday to Friday
Occasional irregular hours if required to meet business needs 
Flexibility to travel across to other sites if required

Company Benefits:
21 days holiday (for your first year of employment) plus bank holidays
Paid day off for your birthday*
Buy and sell up to 3 days holiday*

Benefit Schemes

• Healthcare (plus partners/dependents), dental care, eye care*
• Life assurance*
• Pension*
• Cycle to work and season ticket loan*
Quit smoking support*
• Quarterly socials paid for by the company
• Peer to Peer reward scheme
• Up to 3 days paid leave per year to support a local charity of your choice*

*Terms and Conditions apply