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        Central Sales Administrator

        Central Sales Administrator

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          Pro-working_Community_Events_at_BEOffices

          Job Title: Central Sales Administrator
          Responsible to: Sales Director
          Location: Head Office, Central London
          Salary: To be discussed + Bonus

          BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.

          Our vision – ‘Together, we are building the business lifestyle that everyone wants’.

          You will be the first point of contact for all incoming calls from agents and clients therefore, the person required would need to be methodical and confident enough to delegate tasks and meet deadlines. You are a crucial part of the sales team whereby; you will be involved in all the sales support activities helping us provide award-winning service.

          You will be dealing with important clients every day, so professionalism is of the utmost importance. We have recently been accredited for Investors In People Gold and voted as the Best Places To Work In Property, and that’s because we strive to make it a great place to work.

          The post holder will be assisting in delivering great customer service based at our Head Office in the City of London and will ensure they adhere to the company’s values. You will be working in a small and dedicated team, and you will be reporting into the Head of Sales. We’re a very established business with over 21 years’ experience of delivering first class serviced offices and meeting space. For us, helping our clients grow means we do too. If this sounds like something you can excel at, and you would like to work for a great place to work, then this will be the place for you.

           

          Key Responsibilities and Accountabilities:

          • Data inputting on our CRM System (Hub Create)
          • Accepting and rejecting sales enquiries on our CRM System
          • Distributing leads to our Sales Executives evenly and dependent on the remit
          • Working to deadlines
          • Sending out initial client contact emails
          • Reporting on daily tasks, viewings and call volumes
          • Answering incoming calls to agents and clients
          • Help consolidating the sales reporting process
          • Administrative duties upon request
          • Effective communication with the sales team, Centre staff, clients and brokers
          • Ensure enquiries are being actioned by the Sales team within a sufficient time frame
          • Complete the months end and commissions
          • Manage the sales pipeline
          • Updating availability for marketing’s mailshot
          • Updating central sales occupancy report
          • Complete the quarterly availability audit
          • Preparing the quarterly and weekly reports
          • Dealing with under 4 w/s broker leads
          • Reporting and data management
          • Processing confidential reports at Board level including commissions
          • Collate and input sales data into excel workbooks (periodically as required – daily/weekly) for use by various stakeholders including the finance/accounts department
          • Liaise with the Accounts team to ensure reporting requirements are met and remain relevant

           

          What we require:

          • Ability to prioritise and manage time effectively
          • Ability to build relationships and great interpersonal skills
          • A methodical and determined individual who uses their initiative to get tasks done.
          • Flexible approach to their workload and able to work to strict deadlines
          • Unflappable and remains professional at all times
          • Great Customer Service skills – excellent telephone manner
          • Microsoft Office knowledge
          • Focused and good attention to detail
          • The ability to work both in a team and independently

           

          Personal Specification:

          Qualification and Education

          GCSE’s or above in Business related area -Essential

           

          Experience

          2 months working in sales environment and administrative experience   – Essential

          Experience of working in a SME/small team – Desirable

          Six months in similar role – Essential

           

          Skills and Abilities

          Computer literate in Word, Excel, PowerPoint – Essential

          Excellent communication skills – Essential

          Customer focused – Essential

          Proactive – Essential

          Assertive – Essential

          Team player – Essential

          Experience of working with minimum supervision – Essential

          Keen to learn – Essential

          Specialist Job requirements – Essential

          Flexibility to travel across other sites – Desirable

           

          Work requirements

          Office hours: 08.30 – 18:00 but needs to be flexible with regards to work demands

          Full time position

          Occasional irregular hours if required to meet business needs

           

          The above is not exhaustive of your duties and can change dependent on the needs of the business. The above accountabilities are likely to change over time as the Business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced, reasonable notice will be given.

           

          Company Benefits:

          Annual Leave ·      20 days holiday (for your first year of employment) plus bank holidays

          ·      Paid day off for your Birthday

          ·      Buy and sell up to 3 days holiday*

          ·      Carry up to 4 days unused annul leave to the subsequent year

          Benefit Schemes

           

           

           

           

          ·      Healthcare (plus partners/dependants)

          ·      Dental care

          ·      Corporate Eye care

          ·      Life assurance

          ·      Pension

          ·      Season Ticket Loan

          ·      Cycle to work

          ·      Loyalty of Service Rewards

          ·      Quit smoking reward and recognition scheme

          ·      Access to our onsite gym

          ·      New starter lunch voucher

          ·      Employee Assistance Programme

          Other ·      Quarterly socials paid for by the company*

          ·      Peer to Peer reward scheme

          ·      Up to 3 days paid leave per year to support a local charity of your choice*

          ·      Opportunity to apply for a 2-week all-expenses paid charity trip abroad (subject to selection)

          *Terms and Conditions apply

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