Job Title: Centre Support Assistant
Responsible to: Centre Manager
Location: Barbican
Salary: Competitive, to be discussed
BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.
Our vision – ‘Together, we are building the business lifestyle that everyone wants’.
As you would expect, you’ll be a first point of contact for all incoming calls and visitors, bot more than that you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities, helping up to provide award-winning service.
To assist in providing an outstanding service, we require a charismatic Centre Support Assistant. You’ll be based in our Barbican centre in a busy team, reporting to the Centre Manager. We pay employees above the Living Wage requirements and you’ll get a host of benefits listed below.
You’ll be dealing with clients every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Best Small Companies to Work For Top 100 for 7 consecutive years and Property Week’s Best Places to Work in Property for 4 consecutive years. We are also very proud of having achieved Investors in People accreditation for over a decade, currently holding gold standard status.
If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.
Key responsibilities and accountabilities:
- To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
- To work between various centres as support as and when required
- To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clients
- To provide cover for the reception as and when required
- To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information
- To process catering orders and meeting rooms requests made by clients
- To deal with customer requests in a prompt and timely manner
- Assisting the Centre Manager with Doughnut Friday and the daily distribution of fruit
- To make teas and coffees for conference/meeting rooms
- To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
- To book various chargeable services for clients such as couriers and taxis
- To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required
- To create and issue welcome packs for new clients
Role related development:
- To understand the principles of health and safety and security procedures
- To undergo project and research work as required for the Centre Manager
- To support our Service Success Chain
- Local area and basic product knowledge
- Attend training to develop relevant knowledge and skills
- Training and development to help you progress not only in the company, but as a person too
The above accountabilities are not exhaustive of your duties, and may change over time as the business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.
Personal Specification:
Qualifications and education:
GCSEs or above in business related area – Essential
Experience:
2 months customer service experience – both face-to-face and telephone – Essential
Skills and Abilities:
– Proficient in Word and Outlook – Essential
– Excellent telephone communication skills – Essential
– Face-to-face customer service skills – Essential
– Switchboard skills – Desirable
– Front of house management skills – Desirable
Work Requirements:
– Full time position working business hours Monday to Friday – Essential
– Occasional irregular hours if required to meet business needs – Essential
– Flexibility to travel between different business centres – Essential
Company Benefits:
20 days holiday (for your first year of employment) plus bank holidays
Paid day off for your birthday*
Buy and sell up to 3 days holiday* or carry over up to 3 days unused annual leave to the following year
Benefit Schemes
• Healthcare (plus partners/dependents)
• Dental care
• Corporate eye care
• Life assurance
• Pension
• Cycle to work scheme
• Season ticket loan
• Quit smoking support plus reward and recognition scheme
• Loyalty of service rewards
• New starter lunch voucher
Other
• Quarterly socials paid for by the company*
• Peer to Peer reward scheme
• Up to 3 days paid leave per year to support a local charity of your choice*
• Opportunity to apply for a 2-week all-expenses paid charity trip overseas
*Terms and conditions apply
