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        Client Assistant

        Client Assistant

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          Job Role – Client Assistant
          Headspace Group ‐ Southampton

          Headspace Group provide flexible workspace to fast‐growing, tech, creative and media businesses. We are a young organisation with a unique spin on shared workspaces.


          This role will be based predominantly at our beautiful office building in Southampton. As a serviced office space, we take pride in excellent customer service, therefore we are seeking a passionate and driven individual who loves to work in a client facing role.

          The ideal candidate will be responsible for ensuring that the workspace is fully operational, looking at its best at all times and that all processes are running smoothly and efficiently. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job. You will be responsible for planning and organising social events, helping to manage social media platforms and assisting our clients on a daily basis with any inquiries or concerns, as well as other front of house responsibilities.

          Responsibilities will include:

          • Assisting clients with their daily needs and resolving any issues that may arise, while maintaining an enjoyable and fun space to work in
          • Greeting and welcoming visitors in a polite and professional manner, providing a positive first impression and excellent customer service
          • Answering phone calls and email enquiries, handling incoming and outgoing post and deliveries, as well as assisting the manager with monthly accounts and expenses
          • Manage meeting room bookings for internal and external clients, ensuring smooth coordination and setup
          • Creating, coordinating and hosting themed social events for internal clients, including catering and decorating
          • Promoting events and activities, assisting with social media and marketing the office through platforms such as LinkedIn, TikTok and Instagram
          • Designing digital posters through Canva to advertise monthly events, creating labels and menu’s coinciding with chosen themes
          • Maintain office supplies, inventory and equipment, ensuring everything is well-stocked and in working order
          • Coordinate with cleaning staff to ensure the office is clean and presentable
          • Managing and facilitating the office when the Centre Manager is on annual leave or not present

          The Requirements:

          • Strong interpersonal skills, as well as great planning, organising and multitasking skills
          • Competent IT skills, operating Microsoft Outlook, Word & Excel to an intermediate level
          • Excellent communication, including strong oral and written English language
          • Ability to handle challenging or stressful situations and undertake any other reasonable tasks as required
          • Experience in a client or customer facing role
          • Pro-active hands-on approach to work, no activity is beneath you
          • Ability to express empathy, compassion, and patience when a client might have a problem or concern, maintaining a friendly and positive attitude day to day
          • Genuine passion for delivering excellent customer service with confidence to act on initiative and make considered decisions
          • Highly organised with the ability to work calmly and accurately under pressure

          What you’ll get out of it:

          ● Work closely with key decision makers in the business
          ● Work amongst Southampton’s best entrepreneurial tech and creative businesses
          ● Be part of a fast-growing scaleup company with a great culture, and have the chance to contribute the future of the business
          ● Competitive salary and great employee benefits
          ● Training and development
          ● Work with a fantastic and proactive team.

          Headspace are an equal opportunities employer. All persons will have equality of opportunity regardless of sex, religious belief, political opinion, marital, civil partnership or family status, race, age, sexual orientation, disability, whether or not they have dependants and persons who have undergone, are undergoing or intend to undergo gender reassignment.
          Selection for employment and advancement will be on the basis of ability, qualifications and aptitude for the work.

          Company Benefits:

          Annual Leave

          • 20 days holiday (for your first year of employment) plus bank holidays
          • Paid day off for your Birthday
          • Buy and sell up to 3 days’ holiday* or carry up to 3 days unused annual leave to the subsequent year

          Benefit Schemes

          • Healthcare (plus partners/dependants)
          • Dental Care
          • Life Assurance
          • Pension
          • Corporate Eye Care
          • Season Ticket Loan
          • Loyalty of Service Rewards
          • Cycle to work scheme
          • Quit smoking reward and recognition scheme
          • Access to our onsite Gym
          • New starter lunch voucher


          • Quarterly socials paid for by the company*
          • Peer to Peer reward scheme
          • Up to 3 days paid leave per year to support a local charity of your choice*
          • Opportunity to apply for a 2 week, all-expenses paid charity trip abroad (Subject to selection)
          *Terms and Conditions apply

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