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        Credit Controller, Head Office – Barbican

        Credit Controller, Head Office – Barbican

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          Job Title: Credit Controller

          Responsible to: Director of Group Reporting & Accounting

          Location: Head Office, Central London

          Salary: Competitive, to be discussed

          BE Offices is a multi-award-winning provider of flexible workspace in London and throughout the UK.  Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.

          Our vision – ‘Together, we are building the business lifestyle that everyone wants’.


          You will be based in our City of London head office in a busy team and report to the Director of Group Reporting & Accounting. You will be involved in all the credit control activities, helping us to provide award-winning service. You’ll be dealing with clients and stakeholders every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People  gold accredited.

          We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.


          Key responsibilities and accountabilities:

          • Issue weekly debtor reports highlighting overdue invoices and confirming appropriate actions to be taken
          • Ensuring that BE Offices’ exposure to bad debt is minimal at all times
          • When needed, liaise with Centre Managers to request payments directly from clients
          • Advise the accounts team of potential bad debt to ensure provisions are made
          • Writing off bad debts where applicable
          • Dealing with liquidators and filing of claims
          • Taking legal action, including filing money claims online, completing allocation questionnaires, compiling and submitting court bundles and representing the business in court, if required
          • Liaising and building relations with Trading Standards offices, Local Authorities, Companies House and the Police where applicable
          • Processing collections via direct debit. Set up new direct debit mandates and maintaining this system to ensure collections are correctly processed. Associated DD reporting
          • Set up and implement a paperless DD collection system
          • Uploading all sales invoices onto client ledgers and allocating credit notes/payments where applicable
          • Bank reconciliation and assigning payments received
          • Liaise with our GDPR compliance officer (outsourced to a third-party expert) to ensure that all areas of the business are compliant. Training can be arranged
          • Knowledge of the Money Laundering Regulations for registered office providers, mail forwarding and know your client rules (KYC) for resident clients. Training can be arranged
          • Maintenance of records, client files and financial documentation
          • Any other ad-hoc duties as and when required.

          Role Related Development:

          • To support our Service Success Chain
          • Local area and basic product knowledge
          • Attend training to develop relevant knowledge and skills
          • Training and development to help you progress not only in the company, but as a person too

           The above accountabilities are not exhaustive of your duties, and may change over time as the business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.


          Personal Specification:

          Qualification and Education

          • GCSE’s or above in business related area – essential


          • 2+ years working in a similar role – essential

          Skills and Abilities

          • General accounting knowledge – essential
          • Excellent telephone and face-to-face communication skills – essential
          • High numeracy skills – essential
          • Good knowledge of Microsoft Word, Excel and Outlook – essential

          Work requirements

          • Full time position working business hours Monday to Friday – essential
          • Occasional irregular hours if required to meet business needs – essential


          Company Benefits:

          Annual leave:

          • 20 days holiday (for your first year of employment) plus bank holidays
          • Paid day off for your birthday*
          • Buy and sell up to 3 days holiday*
          • Option to carry over up to 3 days unused annual leave to the following year

          Benefit Schemes:

          • Healthcare (plus partners/dependents)
          • Dental care
          • Corporate eye care*
          • Life assurance*
          • Pension*
          • Cycle to work and season ticket loan*
          • Quit smoking support*
          • Loyalty of service rewards
          • New starter lunch voucher
          • Quarterly socials paid for by the company
          • Peer to Peer reward scheme
          • Up to 3 days paid leave per year to support a local charity of your choice*
          • Opportunity to apply for a 2-week all-expenses paid charity trip overseas


          *Terms and conditions apply


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