GET A QUOTE






    Opt-in for updates & special offers


    We take your privacy seriously.  View more.

    GET PRICING & SIGN-UP INFO

      Name*

      Email Address*

      Telephone Number*

      Services
      Business Address+ Call Answering+ Day Office Package

      Virtual Location

      Opt-in for updates



      BOOK AN OFFICE-ON-DEMAND





        No of days per week


        We take your privacy seriously.  View more.

        Centre Support Assistant – Paddington

        Centre Support Assistant – Paddington

        CONTACT US

          Your Name (* required)

          Your Email*

          Your Tel No.*

          Your Message


          Paddington

          Job Title: Centre Support Assistant
          Responsible to:
           Centre Manager
          Location: Paddington
          Salary: Competitive, to be discussed

          BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.

          Our vision – ‘Together, we are building the business lifestyle that everyone wants’.


          The first person our clients see when they walk in every day is you. This makes you essential to our business.

          As you’d expect, you’ll be the first point of contact for clients, incoming calls and visitors, but more than that you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us providing award-winning service.

          To assist in providing outstanding service, we require a charismatic receptionist and admin support assistant. You’ll be based in our Paddington business centre in a busy team, reporting to the Centre Manager. You may also be required to support our Euston centre when necessary. We pay employees above the Living Wage requirements and you’ll get a host of benefits listed below.

          You’ll be dealing with important clients every day so professionalism is of the utmost importance but that doesn’t mean you won’t enjoy your day, far from it – we have featured in the Sunday Times Best Small Companies to Work For Top 100 for 7 consecutive years as well as achieving Investors in People accreditation for over a decade, currently holding gold standard status. That’s because we strive to make it a great place to work.

          If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.

          Key responsibilities and accountabilities:

          • You will be the first point of contact for the building, meeting and greeting all visitors and clients
          • To ensure the reception area is tidy, safe and welcoming to all clients and visitors
          • To provide a responsive and efficient reception and telephone service to all our clients
          • To ensure the smooth operation of the switchboard service including announcing and forward calls to clients or their voicemail
          • To ensure that all visitors, including contractors, follow the relevant signing in/out procedures
          • To book meetings, catering orders and couriers for clients and communicate this to your team
          • To liaise with relevant staff to ensure that all client queries are responded to within procedural timeframes
          • To maintain the Business Centre client phone directory and contact lists as clients move in and out of the building
          • To ensure that the receipt of deliveries including keys, recorded and couriered items are properly signed for and the recipient of the deliveries are notified promptly
          • To manage outgoing post, ensuring that it is properly franked and ready for collection where required
          • To carry out administrative and clerical duties as required including filing, photocopying, collating, writing emails to clients, letter writing, data entry and preparation of reports and other information
          • To work hand in hand with our security team
          • To be able to provide an effective handover to anyone covering your role whilst you are away

           

          Role Related Development:

          • To understand the principles of Health and Safety and Security procedures
          • To support our Service Success Chain
          • Local area and basic product knowledge
          • Attend training to develop relevant knowledge and skills
          • Training and development to help you progress not only in the company, but as a person too

          The above accountabilities are not exhaustive of your duties, and may change over time as the business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.

           

          Personal Specification:

          Qualifications and education:
          GCSEs or above in business related area – Essential

          Experience:
          2 months customer service experience – both face-to-face and telephone – Desirable


          Skills and Abilities:
          Proficient in Word and Outlook – Essential
          Excellent telephone communication skills – Essential
          Face-to-face customer service skills – Essential
          Switchboard skills – Desirable
          Front of house management skills – Desirable

          Work Requirements:
          Full time position working business hours Monday to Friday – Essential
          Occasional irregular hours if required to meet business needs – Essential

          Company Benefits:
          20 days holiday (for your first year of employment) plus bank holidays
          Paid day off for your birthday*
          Buy and sell up to 3 days holiday* or carry over up to 3 days unused annual leave to the following year

          Benefit Schemes

          • Healthcare (plus partners/dependents)*
          • Dental care*
          • Eye care*
          • Life assurance*
          • Pension*
          • Cycle to work scheme*
          • Season ticket loan*
          • Quit smoking support*
          • Loyalty of service rewards
          • New starter lunch voucher
          • Flu vaccine jab
          • Quarterly socials paid for by the company*
          • Peer to Peer reward scheme
          • Up to 3 days paid leave per year to support a local charity of your choice*
          • Opportunity to apply for a 2-week all-expenses paid charity trip overseas (subject to selection)

          *Terms and conditions apply

          Apply Online

           

          BOOK A TOUR

            WHEN CAN YOU VISIT US?

            Opt-In for updates & offers

            X