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Office 1 – 14 Desks @ Marylebone – £600 per desk pm – AVAILABLE NOW
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10 Desks @ Cheapside – £770 Per Desk pm – AVAILABLE NOW
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Operations Project Manager (FTC), Head Office

Job Title: Operations Projects Manager

Reporting in to: Director of Business Centres

Location: Based at Head Office, London

Salary: TBA

BE Offices is the UK’s leading owner and provider of flexible office space solutions, offering 600,000sq ft of office space in a wide choice of locations across London & the South of England. Each of our Business Centres provides an award winning level of service and reliable industry leading facilities.

We’re a very established business with over 21 years’ experience of delivering first class serviced offices and meeting space. For us, helping our clients grow means we do too.

We pay employees above the Living Wage requirements and you’ll get a host of benefits listed below.

You’ll be dealing with clients every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work for Top 100 for 7 consecutive years, awarded Best Places to work in Property. We are also Investors in People accredited.

If you can juggle tasks with a smile on your face and deliver great internal and external customer service then this role is for you.

Key Responsibilities and Accountabilities:

  • To be the first point of contact for centre managers regarding client, building or team issues. To escalate where necessary to the Director of Business centres and communicate effectively to all relevant parties
  • Reporting to the Director of Business Centres on a weekly basis to cover all centre matters
  • Reporting directly to the Director of Business Centres and seeking approval for centre related costs
  • First line support for performance reviews in certain dedicated centres
  • Ensure smooth operation of the day to day running of business centres
  • Providing first level support to the centre managers, ensuring the ‘Service Success Chain’ is being adhered to at all times
  • To ensure that all and meetings policies and processes are adhered to in all centres
  • To deal with customer requests in a prompt and timely manner
  • To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
  • To provide administrative support as and when required
  • Cover Centre Manager role where necessary at any given centre
  • To oversee and manage building openings and closures, liaising with the BCM team and Assets, IT etc
  • To deliver operational or business centre projects, to communicate effectively with all relevant parties
  • To conduct audits of BE and & Offices public areas and vacant offices
  • To conduct audits of centre administrative functions to ensure operational consistency and revenue protection
  • To assist in responding to voice of the client satisfaction surveys and to carry our remedial action and service recovery to ensure client satisfaction
  • To be able to provide an effective handover to anyone covering your role whilst you are away
  • Support newly appointed Centre Managers by overseeing and liaising where necessary, while they learn Company processes.

Key Competencies

  • Experience of working at a senior level with departmental and budgetary responsibility
  • Experience in reporting into senior management and taking instructions
  • Strong negotiating skills
  • To support the recruitment needs of the business centres
  • As and when required, to carry out basic HR matters concerning the business centres
  • Previous experience in closing buildings
  • Ability to resolve contractual and commercial problems
  • Getting goods and services for the best price and value
  • Building strong working relationships both internally and with key suppliers
  • Exceptional planning and organisational skills
  • Ability to multi task
  • Able to succeed in difficult situations in a professional manner
  • Ability to remain calm under pressure and meet deadlines
  • Excellent communication skills both verbal and written
  • Confident in own ability and using initiative to resolve matters
  • To understand the principles of Health and Safety and Security procedures
  • To complete audits of vacant offices and produce inventories on office spaces
  • Communicate maintenance requests to the appropriate parties
  • To support our Service Success Chain
  • Local area and basic product knowledge
  • Attend training to develop relevant knowledge and skills

The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.

 

Personal Specification: 

Qualification and Education – GCSE’s or above in Business related area – Essential

Skills and Abilities – Proficient in Word and Outlook – Essential

Excellent telephone communication skills – Essential

Face-to face customer services skills – Essential

Competent on Powerpoint – Desirable

Work Requirements – Full time position working business hours Monday to Friday – Essential

Occasional irregular hours if required to meet business needs – Essential

Company Benefits: (on completion of successful probationary period)

 

Annual Leave ·      20 days holiday (for your first year of employment) plus bank holidays

·      Paid day off for your Birthday*

·      Buy and sell up to 3 days holiday*

Benefit Schemes

 

 

 

 

·      Healthcare (plus partners/dependants), dental care, eye care*

·      Life assurance*

·      Pension*

·      Cycle to work and Season ticket loan*

·      Quit smoking support*

Other ·      Quarterly socials paid for by the company*

·      Peer to Peer reward scheme

·      Up to 3 days paid leave per year to support a local charity of your choice*

·      Loyalty of service rewards*

*Terms and Conditions apply

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