Bi-annual ‘Voice of the Client’ survey reveals exceptional levels of client satisfaction across the BE Offices group of companies.
Providing outstanding customer service has always been BE Offices’ ‘raison d’etre’, so much so that we are the only flexible workspace provider to publish our commitments in a Service Excellence Guarantee, our promise to deliver great service, every day.
In our recent ‘Voice of the Client’ survey, taken by clients from our BE Offices, &Offices, Headspace and BE.Spoke brands, respondents unanimously agreed that they would recommend our respective brands to a friend or business associate. Indeed, a client in our Birmingham office commented that he had already done so, potentially having earned himself a 10% referral fee through our ‘Refer a Friend’ scheme.
Our customer service was rated excellent by 97.5 percent of respondents with supporting comments including:
“Quite excellent. Incredibly reassuring handling, proactive, personable and professional with communications.”
“The whole team are amazing and very responsive. Always willing to help.”
“Staff are extremely friendly and helpful, the fridge is always stocked with milk, and extra points for the treat trolley and other community events.”
“I’ve always experienced a positive vibe and can do attitude.”
“Everyone is extremely helpful and friendly.”
“Everyone is friendly and willing to help, plus it is easy to book meeting rooms.”
92.25 percent of clients rated the overall cleanliness of their office space as excellent, an accolade which is entirely the result of BE Offices being the only operator to employ its cleaning personnel directly.
When asked about maintenance issues being resolved in a satisfactory time frame, 92.5% of clients strongly agreed that they were, again the result of BE Offices employing its own dedicated, onsite maintenance personnel meaning we have a preventative maintenance programme running across all centres with weekly audits and are able to respond to any maintenance enquiry within two hours.
Acknowledging BE Offices commitment to achieving carbon neutral status by the end of 2025, part of the survey dealt with the sustainability of our business centres and the initiatives we have already taken to decarbonise our business. Asked if they would like support with their own business decarbonisation plans, 23 percent of clients registered an interest, all of whom will be contacted by our sustainability champion over the coming days to ascertain the level of support they need, providing yet another value-added service.
Images courtesy of Canva