Service is at the core of our DNA
A Service Excellence Guarantee
We are the only workspace provider to have a document such as this that is presented to every client detailing the service level agreement they will receive from day one. It's full of commitments that ensure your workspace runs exactly as it should.
Others talk, we guarantee.
For example , if a lightbulb goes we will replace it within 2 hours of it being reported - are there any other providers that will commit to that? In a word, no.
Our teams - paid by us, work for you
When you choose us as your workspace we become your front-of-house team. We greet your guests, answer your calls, restock your kitchens, and thoroughly clean your space every day. We firmly believe we are an extension of your business.
No hidden extras, but plenty of surprise treats
Our licence is the simplest in the industry, and we're totally transparent in our billing. The only time we might catch you off guard is with one of our pop-up events or fun client treats. We like to put a smile on your face with the odd chocolate bar drop, Easter egg hunt, or even a glass of pimms.
We don't like to brag but....
No-one has won our industry's premier award, 'Business Centre of the Year' more than us. Or indeed even come close. We've a pretty loaded trophy cabinet which comes from developing and respecting our teams to deliver the best service in our sector.
Maintaining our high standards
Wherever possible we use our in-house facilities management and maintenance teams to act on any building works. They understand the importance of an issue and take ownership for a resolution.
Being clean. Being green.
It's easy to talk about being green, it's harder to do it. That's why we have a project team, The Green Group, who are challenged with making every one of our processes greener, more energy efficient and better for the environment.
Continuous business continuity
Work doesnt need to stop when you walk out of your office with our WiFi running throughout pro-working lounges and meeting rooms. What happens in the event of an internet outage? Hopefully nothing much - our back-up lines kick in and you continue to work without even noticing any change.
There's no more excuses to avoid the gym when it's in the same building. Well we need to balance out the Friday doughnut trolley don't we!