With almost 50 years of service to the company between them, we meet our award-winning Barbican centre team.
It takes exceptional people to deliver exceptional customer service, something we at BE Offices pride ourselves on. And its not just something we say about ourselves, although we feel justified in doing so. Our clients consistently sing our praises with 5* reviews and in the case of our Barbican centre, our clients voted us the Flexible Space Operator of the Year 2019 through the Flexible Space Association’s annual awards scheme.
So what does it take to be an an award-winning business centre?
Yasmine Shah has been the Barbican centre manager for almost 17 years.
“Providing excellent customer service is our raison d’etre. It’s absolutely fundamental to everything we do on a daily basis and it’s among the reasons our clients stay with us for as long as they do. From being greeted with a smile on reception in the morning to joining in with one of the many events we put on in the building, our clients appreciate our positivity and attention to detail, the rapid response to requests and the quick turnaround time on any matters relating to facilities or maintenance. Our clients know they can get on with the business of running their businesses while we take care of everything else.”
Our assistant manager, Georgia Homes, has been with us for 18 months. Her approach to her role is to ensure that: “Everything in the centre is done to the BE standard.”
The longest-serving member of our team is our front of house concierge Eric Ofori-Atta who has been with the company for almost 21 years. His priority, aside from the security of the building, is: “To make the customer feel happy, to be friendly and greet people with a smile.”
Receptionist, Sabina Jukaj, has been with us for exactly one year. Asked what is the most important thing about her role her response is: “To be welcoming and to have good time management when assisting with the organisation and set up of meeting rooms.”
Centre support assistant, Paul Alicuman, is the newest member of our team, having joined this month, but it already feels like he’s been with us for much longer, having settled into his new role beautifully. Paul sees his priority as “Making sure client needs are always met and that clients are always happy with everything.”
Certainly, from the many 5* reviews the team receives, it would seem as though they are achieving their objectives:
“The BE Offices team at Barbican have been fantastic in supporting our move into their offices. The communication and willingness to help has been great since we commenced discussions on occupying the office. Sophie and Mas were very informative when we discussed the tenancy and then the office management team (Georgia / Sabina) provided terrific support with our transition to the office under the amazing leadership of centre manager Yasmine. The BE team have been great and we cannot fault them at all and since we have been in the office, they continue to provide the same level of support. Thank you all for your help and making Emico feel so welcome.” Guv Sandhu – Emico
“All the team at BE have been extremely helpful since we moved into Central Point in 2021. The facilities are great with a range of meeting and training room facilities providing us the flexibility we need. We were extremely happy to extend our licence for another year when it came to renewal.” Andrew Jarvis – HAT Group of Accountants
“Over the last nine months, we have noticed a significant increase in the number of our people returning to the office way of life. What is evidently obvious to me, it that our people are coming in to the Barbican office because of the great facilities, the warm welcoming friendliness and the community spirit engendered by BE and its staff. The gulf in service from where we were ‘barely existing’ (with another provider) in our previous Kings Cross tenancy, to where we are now, is literally ‘oceans’ apart!” Paul Vaughan, Head of HSEQ, Emico, Beech Street
With limited offer deals from just £275 per desk per month, our Barbican centre currently offers the best value office space in the City of London.
Find out more here about how this fabulous team could support your business.