A quarter of serviced office space workers don’t trust their managers, according to a new poll conducted by The People 1st Training Company and ICM.
The study shows that the lack of office space trust is negatively impacting upon staff turnover, retention, productivity and customer service.
Sharon Glancy, director of The People 1st Training Company, said: “There is strong evidence to suggest that effective employee engagement improves job satisfaction, organisational commitment and empowerment and has a positive impact on business performance.”
She added: “It’s critical that companies are fully aware of the impact that poor management and communication skills have on their business.”
Mr Glancy noted that good management is particularly important during tough economic times as office space workers whose wages are frozen, or those who have seen colleagues made redundant, can experience a drop in morale and loyalty.
Recently, David Leyshon, managing director of CBSbutler, told Recrutier that bonuses can be used to create a sense of office space loyalty.