Terms & Conditions

Due to the nature of Virtual Offices we need to cross a few t’s and dot a few i’s in terms of money laundering and business registration prior to starting your contract.

Mail Forwarding/Handling

Your post received can be forwarded daily or weekly as requested by you
We can post as special delivery if required and charged accordingly
Mail logging system – special or recorded mail logged when it arrives and is sent out to you (in the form it was received) OR collected from reception by you to your preference
You select one forwarding address per virtual office (you can change as and when you require – please give us 24 hours notice)
You select company name per virtual office
If you are expecting something important and/or valuable we can handle with urgency – please contact your centre to make them aware of your package (There is a 20% handling charge on postage and courier charges)

Call Forwarding

You receive ONE Mainline number per virtual office
All your calls are answered in company name at our centre switchboard or diverted to mobile, landline or voicemail as per your preference. (We require 24 hours notice to change destination to guarantee admin changes)
Calls we transfer are charged at BT rates for landlines and mobiles. 60 calls per month included, calls above this are charged at 20p connection fee
Once calls are forwarded there is no bounceback to reception
Any Extra DDI – £50 pcm plus call charges

Call Announcements

Call announcements – extra £75pm London, extra £50pm Outside of London
You receive ONE Mainline number per virtual office
All your calls are answered in company name at our centre switchboard or diverted to mobile, landline or voicemail as per your preference. (We require 24 hours notice to change destination to guarantee admin changes)
Calls we transfer are charged at BT rates for landlines and mobiles. 100 calls per month included, calls above this are charged at 40p connection fee
All calls can be announced or a message taken and then emailed

Business Address

The Business Address service does not allow you to use it as the location for your Registered Office for your company

Fax Forwarding

You get a dedicated Fax number included in your Virtual Office
We can forward faxes on to you by post or fax to your preference
Faxes for you we charge – 25p per item faxed/£1 international/ 25p per item posted plus postage cost

Upgrade to an office – refund offer

We will refund your monthly virtual charge only when you upgrade and take a full time office at any BE Offices serviced office centre
Your refund will be applied on a monthly basis and subtracted from your new office monthly cost (the refund is not available as a lump sum or in any other manner)
Office monthly charges must be paid by direct debit to qualify
You must sign an office terms agreement to qualify
We will pay the refund for any virtual agreement to a maximum of 12 months
No refund will continue to be made if you leave your BE office agreement before the period of your original virtual office agreement expires.
This offer is not exchangeable for any other payment or offer
BE Offices reserve the right to withdraw this offer without notice

Meeting Rooms and Day Offices

Each client gets a free &Meetings VIP Club card giving 30% discount when they book a meeting room or day office online at www.andmeetings.com
Each card has a unique number to use online. Cards only valid for the duration of the licence.
If on a rolling licence the VIP club card will be cancelled by &Meetings when the client leaves`
DAY OFFICES can be booked 24 hours (minimum) in advance and paid online
Same day requirements are not guaranteed and available by calling &Meetings sales number only
All meeting rooms/day offices include refreshments, phone line and internet